"The vacuum cleaner works great - like that it adjusts to the different floors - low and high pile carpet, hardwood etc., as well as the ease of use on stairs.
I was given a free package of vacuum cleaner bags at the time of purchase and realized a few months later they were the wrong size bags - I brought the bags back and was given the correct bags without question.
Overall my experience with Capital Vacuums was good and I would definitely shop there again. I would alos refer friends/family there.
Thank you" - Michael L. SEBO Vacuum, Capital Vacuums Customer Albany NY
"While we have not picked up our Miele vacuum and Hoover carpet cleaner (which we intend to do this weekend), we can advise that we were very pleased with our dealings on the phone and in person with Miles. He was polite, helpful, and knowledgeable. He also assisted in the purchase of a new vacuum. " Thomas C. Capital Vacuums SEBO Customer Albany NY
"John-I rec'd your thank you note and the offer for bags and spot remover. Very classy!
I won't be taking you up on the offer for the bags or remover, I have plenty, but did want to say that I've visited your store on a couple of occassions now and feel i've been treated very fairly. When you did service my Dyson a couple of years back, i was pleased with the work and the performace of the vaccum. When the price was $150 to service the vaccum this time (and I certainly agreed with your assessment of the things needed) I opted to just buy a new vaccum, the Spirit. I'm still getting used to it, but it seems to be doing a nice job. I liked the accessories better on the dyson, but I think this one is picking up more dirt. I was a little confused as to why I never see this brand that you were pushing listed in consumer reports though? Anyway, I remain a satisfied customer and have every intention of keeping my business with you.
Much future success to you!" - Jim R. Capital Vacuums Vacuum Customer
"Sorry it took so long to respond to your card. I love the vacuum. It is light weight. It cleans up all the hair for 2 dogs and a cat and it is so easy to convert to tools to clean the furniture and corners. The bags hold a lot and are easy to change and I love how quiet it is. I can hear my telephone ring or hear the tv while I am vacuuming. I also like the fact that you can change the level of suction. The only possible fault is that the cord could be longer. All in all I am very satisfied. Thank you." - Susan C. Capital Vacuums Customer Castleton NY
"John,Vacuum is working great, lightweight (best part) and easily moves throughout carpeting. I would shop with you again, a friend of mine originally recommended you guys. Thanks for all the help!" - Justin Albany NY Capital Vacuums Customer
Hi, you were here at my house last week. I Was perfectly happy with the service -- a job well done. Will certainly use you again when the need arises. My daughter recommended you to me, and I would be happy to recommend you. Phylis C Capital vacuum customer albany ny
We really like our new vacuum so far.
It has great suction, it is nimble and easy to control.
Yes we would shop with you again, we were very satisfied with your customer service and knowledge of products. We liked how there was no pressure to buy one specific vacuum.
Yes we would refer you to our friends based off of pleasant experience.
Bigger selection and sales floor would be our only suggestion for now for improvement.
-Shane S Castleton NY Vacuum Cleaner Customer
"Hi John, Wanted to let you know that the vacuum we bought from you store has been doing it's job real well. We were really impressed with the friendlyness of your staff. They could not do enough for us. You gave us many gifts for the vacume as well cleaning products. I had such a great experience in your shop I would gladly refer you to friends and continue to do business with your company. Thank you once again for the great service."
-Margaret G. Capital Vacuums Customer Troy, NY
"John:We recently purchased our 3rd Simplicity from you. The first was for ourselves, the next two for our daughters as they purchase their homes. We all love our vacuums.Thank you for your continued great service and great products." - Lucy M. Capital Vacuums Customer Albany NY
"Hi John,We got your thank you card in the mail last week. We LOVE the Sebo Felix!! Our cats don’t even mind it much. It so much quieter than our old one. Thanks again for everything. We’re very pleased." -Paula and Jim Capital Vacuums Customers Albany NY
"I am in receipt of your "thank you" card and would like to respond to your questions.
1) I purchased a SEBO and absolutely love it!! It vacuums both my carpet and hardwood with ease and it is light to carry which makes it easy to carry up and down the stairs.
2) Yes, I would shop with you again. In fact, this is my second purchase with you.
3) Yes, I have already referred you to friends and family.
4) I do not have any suggestions to improve my experience. Everyone is always helpful and knowledgeable.
Thank you," - Denean M. Capital Vacuums Customer Albany NY