"Very impressed with the way my rugs were cleaned. They look new again!" - Colleen C. Carpet Cleaning Customer Albany NY
"Hi John:
I received a card from you in the mail requesting feedback on my experience with Capital Vacuums. Bryce recently came to my home and cleaned the carpet in my master bedroom. He also cleaned the tile flooring in my bathroom and resealed the grout. He did an excellent job and I'd definitely do business with you again! In fact, I've already told several friends about your services. What I liked most was that Bryce was very personable. He took the time to explain exactly what he was doing and he seemed like he really cared about doing a good job.
Unfortunately the cleaning industry is filled with uneducated, uninformed and sometimes downright unscrupulous companies. Capital Vacuums enjoys one of the best reputations around. The area's most seasoned floor covering experts, Interior Designers and Realtors refer our service exclusively. Our reputation ensures that you can trust our company to provide you with the best service experience ever. For additional security, check us out with the Better Business Bureau.
What Kind of Experience Do They Have?
Capital Vacuums has been caring for the finest floors and fabrics for years. Our staff has over 40 years of on-site learning experience and is familiar with all types of fibers and soiling conditions, no matter how unusual they may be. We are experienced in all methods of cleaning. Capital Vacuums is known for being able to solve cleaning related problems that no one else can. This insures that whatever your situation is, we will be familiar with it.
Are They Well Educated In Their Field?
Capital Vacuums is committed to the highest order of education and training. Our company is involved in a number of educational processes. Each staff member is thoroughly trained and certified, that's minimum standard. We are certified by the IICRC (Institute of Inspection Cleaning and Restoration Certification) which is the most recognized body of certification for carpet and upholstery cleaners. Never use a firm that isn't. We attend the highest quality seminars around the country. Capital Vacuums is a CRI Certified Seal of Approval Service Provider. This insures that you will get the latest cleaning technology applied to your job.
Which System Do They Use?
The equipment used by a cleaning firm is incredibly important. Capital Vacuums uses only the highest quality, most advanced, state-of-the-art equipment on the market today. The systems we use will get maximum soil removal and maximum spot removal without over wetting your floor or fabric and without leaving a sticky residue behind.
Do They Understand Customer Service?
Our mission is to provide you with the most outstanding service experience possible. We are committed to showing up on time, and communicating with you throughout the service experience. Our staff will show up in a professionally lettered vehicle, in uniform, ready to serve you in the most courteous manner possible.
Do You Get What You Pay For?
Never select a cleaning firm based on price alone. A low priced service could actually damage your floor or fabric, costing you more in the long run. Capital Vacuums charges more than some companies, but you get what you pay for. It's impossible for a company to provide the best service experience if they can't afford to invest in the best employees, education and equipment.
Do They Use Top Quality Products?
Capital Vacuums refuses to use discount products. Cheap products can damage your floors and fabrics. The products we use are safe for the outside environment as well as the indoor environment.
Do They Guarantee Their Work?
Our guarantee to you is that if you are not completely satisfied with the service experience you receive from our company, we will rush back to your location at no charge and no obligation to make things right. If you are still unimpressed, we will offer a complete refund.
Do They Have A Referral Program?
For each new customer you refer to Capital Vacuums, we will send you a 10% referral commission. A certificate for 10% will be mailed to you when the referred customer pays the invoice. The referral commission is paid on the first new job. Repeat business does not qualify for the commission. You may then either use the certificate toward services or cash. Remember, we guarantee our work, so don't hesitate to refer someone to us.
"I received something in the mail asking for my experiences with your company. I have had my vacuum repaired, bought parts, and had my rugs cleaned and grout cleaned with your company. I have had nothing but positive experience with all of them, and am planning on using you again in the future for my carpets and grout. The service was excellent, the rugs came very clean, and the tile looked better too. I would definitely recommend you. Regards,"- Shane Carpet Cleaning Troy, NY 12180
"Dear John,I am emailing in response to the thank you card that I received in the mail. I hired your company for the second time last month because I have been so pleased with the service that I have received. Your customer service, as well as the reasonable prices and the quality of work of your employees, is why I have used your company instead of competitors. Thank you for the quality service and I will be recommending you when the opportunity presents itself.Sincerely." Elizabeth P. Albany NY Carpet Cleaning Customer
We recently had our carpets cleaned at 8 Aspen Lane in clifton park. Our cat had gotten sprayed by a skunk, so the whole house smelled and the carpets needed a very good cleaning. The service we received was great. The machine did break, so it took longer then normal, but the carpets came out clean and smelling fresh. Thanks!" Jennifer S. Clifton Park NY Carpet Cleaning Customer
I had hired your company to come out to my house on July 5th to clean my microfiber sofa. I was pleased with the tech that cleaned it and seems like he took his time. What I liked most was that it was quick and easy and yes I would use you again and I have already recommended Capital Vacuums to some of my friends. Thanks and look forward to doing business with your company in the future." - Jamie G. Albany NY Carpet and Upholstery Cleaning Company
"Hi John! Last week we had our carpets done at our home.THANK YOU!!! It was a wonderful job and I truly appreciated how knowledgeable the person was who did the carpet. We had no idea about the pet spray that could be applied. That is brilliant! We look forward to using you again and telling others! Many thanks," Ralph P. Carpet Cleaning Customer Rensselaer NY
"I had my carpeting and upholstery cleaned several weeks ago. I was pleased with the results and will definitely call you the next time I need service. Thanks again." Rosalie S. Carpet Cleaning Customer Delmar NY
Hi John-
"I had hired your company to come out to my house on July 5th to clean my microfiber sofa. I was pleased with the tech that cleaned it and seems like he took his time. What I liked most was that it was quick and easy and yes I would use you again and I have already recommended Capital Vacuums to some of my friends. Thanks and look forward to doing business with your company in the future." Jamie G. Capital Vacuums Upholstery Cleaning Customer Albany NY
luved my clean carpet!!!! I even called to say THANK YOU! mike was my cleaner and he was very informative and professional. I sadly haven't had my stairs done in years and was truly happy the way they came out. Please send coupon fast i need to use it already. I had carpet cleaned for party and now after party we need it again!!!!! Thank you.
"John, We have really enjoyed the excellent service we have received from capital vacuum. When we had capital vacuum in to have our carpet cleaned because one of our Labs urinated on the carpet they did an awesome job and used an extreme amount of care of ensuring the spots, yes spots, your cleaner found a few additional spots, which is awesome and greatly appreciated, were cleaned and deodorized. The amount of time and care that was taken was great. We have had our carpets cleaned at our old home and the company we used didn't take even half the time to do 4 rooms as you did to do 1 room.
We then had a couch that needed cleaning after 3 years of 2 very large labs and 2 cats enjoying their afternoon naps on it. Your cleaner was on time and really great. Was talkative with my 2 year old son who was very interested in what was going on and he spent over 1.5 hrs cleaning it and did an absolutely amazing job. We will definitely be using capital vacuums again. I would also recommend capital vacuum to anyone looking for your services.Thank you." - John and Christina C Carpet Cleaning Upholstery Cleaning Customers Schenectady NY
"John, just wanted to let you know what a great job Frank did cleaning our rugs.He was on time and very professional.Thanks" Kevin - Carpet Cleaning Customer Albany NY
"Right down to the thank you card! I should be sending the thank you card. I called at 10 am and felt silly asking for the possibility of same-day ervice and you folks took my request as something not out of the ordinary.I know such a request is out of the ordinary.I found more work than I originally thought, and Mike arrives that afternoon with both guns a blaze'n. He was able to get out spots that the lastcarpet cleaning couldn't! As an after thought, I asked for carpet cleaning in an area 100' from where he was working and was cheerful to take it on and charges me $10?! Month after month of having to fight to get what we pay for has become the custom, but with Capital Vacuums, I am most certainly in debt to you. We had an important appraisal the next day and our carpets with 4 kids and a dog were a mess. The house shined thanks to you folks. We have already recommended you and expect to do so for some time. If I could get servicelike this from my dentist, I'd be more inclined to go as often as theywant to see me! Thanks again for the more-than-prompt service, sending me a remarkable technician, and charging me a very fair rate. Sincerely,"
- Ken and Sandy Evans Delmar, NY
"I liked every thing about the work done by Capital Vacuums. They came when they said they would -- called ahead Gave an estimated time of completion for the job and stuck to it.Did a remarkable job of cleaning a very soiled light carpet and stairwellI would recommend your service and will ask for John again, using my $25 certificate! Thank you." - Judith T. Saratoga Springs Carpet Cleaning Customer
