The World's Greatest Vacuum Store?

“Keep your own house and its surroundings pure and clean." Vacuum

Posted by John Gregory on Thu, Mar 31, 2011 @ 22:03 PM

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Our Customers Love Us Almost as Much as We Love Them


"Capital Vacuums cleaned a couch that others were unable to do."

- Margaret B.


"Great job."

- Eileen S.


"PROFESSIONAL, PROMPT, PARTICULAR, POLITE PEOPLE TO DEAL WITH, describes CAPITAL VACUUMS. Our ceramic kitchen and bathroom floors were in extremely bad shape. They were installed 44 years ago and the grout was never sealed. We thought there was no hope. A local tile company referred us to CAPITAL VACUUMS. Well, they came in and stripped, cleaned and sealed the floor. They did a beautiful job. Floors looked like new. Then, they proceeded to clean the carpets and again a great job. If a 5 star was the best I could give them, I would still give them a 10."

- Barbara


"I appreciate the Friendliness, discounts & service!"

- Andrea C.


"John and Ron have great customer skills. It's enjoyable to shop there. Very friendly atmosphere."

- Jack P.


"John, it's always been a pleasure doing business with you. I've been bringing my vacuum cleaners to you for repairs for years now, and you always return them in perfect working order, and for very reasonable charges. I also appreciate that fact that you never attempt to sell me a new vacuum if my current one is repairable. I also hired your establishment to deep-clean my carpets throughout my house, and I was very happy with those results, also. And again, the price was very reasonable. I am also appreciative of the fact that you will take old vacuum cleaners and repair them to donate to worthwhile causes. I think this is very admirable."

- Martha C., Albany, NY


"John was very knowledgeable and enthusiastic about his products. Very positive person."

- Linda M.


"On time as promised. The gentleman was polite and left no mess. Went out of his way to help."

- Rosemary E.


"The job was done thoroughly and was not rushed. My carpets were cleaned well - I am very satisfied with your services."

- Kilynn E.


"After going to Capital Vacuums to purchase bags for my existing vacuum, I was very impressed with the knowledge and service displayed by John. When my current vacuum broke down, there was no question as to where to go to either try and get it fixed or purchase a new one. As my vacuum was not repairable, John guided me through different products to replace it. He made me feel no pressure and most importantly did not point me to the most expensive models. I purchased a very reasonably priced, lightweight vacuum that I am immensely pleased with. I would highly recommend John at Capital Vacuum for supplies, repairs or sales!"

- Donna G


"Fast service and friendly."

- Carolyn S.


"Capital Vacuums Repaired my vacuum promptly and proficiently. Friendly, courteous, helpful Options presented in an informed, clear manner"

- Lois Heyer


"I felt very comfortable and assured that I was in good hands [and] buying a good product [with a] good guarantee."

- Brooke D.


"Very pleased with outcome. Offered explanations [and] answered questions. Happy with all aspects."

- Judy s.


"Thank you for helping me to buy a wonderful vacuum. The "Simplicity" and the air cleaner are both excellent products. I probably won’t see you for a while but want you to know that it was your kind and efficient service that I received years ago when I brought my Electrolux in for service that brought me back again. You are truly professional; I would recommend you to anyone."

- Marsha T.


"Mike was one of the nicest [people] I've ever had come to my home. He was courteous [and] clean. We were well satisfied with everything."

- Doreen B.


"Marty was terrific [and] the finished job is great! The floor [and] grout look brand new (just like Marty said it would). I'll recommend your services everytime. You were clean, timely, [and] professional start-to-finish. Our floor [and] grout look brand new."

- Steve R.


"My tile floors looked like new. I was ready to replace the tile because I never thought I could get the grout clean, but you saved me a lot of time and money. Thank you."

- Stacey R.


"I wanted to comment on the excellent service I always receive from Capital Vacuums. I have purchased replacement parts for my 30 year old Kirby vacuum for many years, and each time I need advice or repair you were very courteous, and repairs were always made quickly and at a very reasonable price.

When my motor went on the Kirby this past year and I brought it to you to discuss what I should do, you gave me several options. Repair this one, purchase a new vacuum, or purchase a refurbished Kirby which came with a five year warranty. The cost was just a little more than the repairs would have been to my old 30 year Kirby.

I decided to purchase the refurbished. I didn't have all the parts to my old machine with me, but you sold me the refurbished Kirby and said I could drop off the other old parts any time I was in the area. I just love my new Kirby and it runs so much better than my old one. You also gave me a much nicer extension hose than the one that came with the machine.

You and your other staff are always very pleasant and joke a lot. Thank you for asking me for my comments. I have already recommended you to some of my friends.
Sincerely,"

- Linda

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People Love Our Vacuum Cleaners! More Letters!

Posted by John Gregory on Fri, Mar 25, 2011 @ 23:03 PM

These people had a great experience at Capital Vacuums and they love there vacuum cleaner!

"We felt very welcome and were given a lot of information, of course you didn't have to try real hard , I fell in love fast. I love my new SEBO vacuum! It has made my house cleaning easy and fun. Thanks! Also like your repairman Ron (the famous Ron the repairman). He has a good sense of humor and made us feel at ease." - Nancy C. New SEBO Vacuum Cleaner Owner

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We Get Letters - Yes EVERYONE can have a clean carpet & floor

Posted by John Gregory on Fri, Mar 25, 2011 @ 23:03 PM

Again, I didn't say it.  The customers with the clean floor said it.

"I was amazed at how the floors turned out. I had been scrubbing them with bleach and a scrub brush on my hands and knees trying to make our grout and tile flor look good, but by the time I got from one side of the floor to the other, the area I started out would already be dirty.

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Your cleaning service made it look even better than I could make it with my scrubbing, and it stays cleaner longer and is easier to clean when I ned to. I marvel at how much niocer it looks every time I walk in, and how easy it is to keep beautiful.

Your team was great; professional, courteous and fast

Overall a great experience." - Roberta, Tile and Grout Cleaning Customer Loudonville, NY

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Ron The Vacuum Cleaner Repairman - More Videos

Posted by John Gregory on Tue, Mar 22, 2011 @ 23:03 PM

We are fortunate to have Ron The Repairman fixing our vacuum cleaners. 

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We are even m ore fortunate to have Ron The Repairman making commercials for us.  Here's a few more of Ron The Repairmans One Take Videos:

Used Oreck Vacuum Cleaner

 

Used Dyson Vacuum Cleaner

 

Kenmore used vacuum

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Its Worth The Drive To The Vacuum Cleaner Store

Posted by John Gregory on Sat, Mar 19, 2011 @ 13:03 PM

You should visit the vacuum store if you are in the market for a Vacuum Cleaner, need service on your vacuum or are looking for specific tools for your vacuum cleaner to do a specific job. 

If you are fortunate enough to live in an area where there are several vacuum stores, visit as many as possible. Most of my customers are fortunate enough to have a lot of choices where to buy a new vacuum cleaner or have theirs serviced. In addition to many Big Box Stores (one of the worst places to purchase a vacuum cleaner) there are more than 10 Vacuum Cleaner stores within a 30 - 45 minute drive. Our store is one of Five Vacuum cleaner stores in a seven mile stretch. Four of thoose stores on the same road!

That's great for those customers but what about the customers close to us. But what about those outside our area? Is it worth the drive? I say, without a doubt, yes.

Here's a few reasons why it is worth the Drive to The Vacuum Store:

Bigger Selection - The Vacuum Cleaner Store gives you more choices. Most Vacuum Stores have a lot more to choose from than any Department store. 

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Better Selection - The Vacuum Cleaner Store gives BETTER Choices. You want the Vacuum cleaner that is right for you. Not just the one that looks good on the shelf.  The Vacuum Cleaner store owner has taken the time to do the research to find out which vacuums work the best, are easiest to use and are built with the best quality.

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Warranties - The Vacuum Cleaner Store is the Warranty Center for what they sell. In addition, most Vacuum Cleaner Stores offer extended warranties.

Service - The Vacuum Cleaner takes a beating every time you turn it on. Think about it, all we do with a vacuum cleaner is throw dirt in it. It will eventually need to get cleaned and serviced. You want to bring the machine back to the Vacuum Cleaner Store to get it serviced.

The Vacuum Cleaner Store Cares - When you visit the Vacuum Store you should have a sense that they care about making your job easier. They should care about all of the above.  They should spend some time answering your questions, giving you advice and matching up the right vacuum cleaner and tools with your particular needs.

Like it or not, you will be vacuuming for a long time.

The Right Vacuum Cleaner Store is Worth the Drive.

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Spring Cleaning Starts With Carpet Cleaning

Posted by John Gregory on Fri, Mar 18, 2011 @ 22:03 PM

Just a couple of days of nice weather and already our phone is starting to ring and people are coming in the door. Our schedule is filling up and our store is loaded with vacuum cleaners in need of service. The Carpets, Flooring and The Vacuum cleaner take a beating over the winter.

Spring is the time to get the home clean. Getting the home clean starts with the flooring. It is the dirtiest part of the home.

Once Again, Here's Four Steps to a Clean Carpet

1) Vacuum, Vacuum, Vacuum - Vacuum the carpet often with a GOOD Vacuum. Vacuuming removes the granular dirt that will cause premature wear. Visit your local vacuum store to get your vacuum working at 100% or purchase a new one.

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2) Have The Carpets PROFESSIONALLY Cleaned - Professional cleaning by an IICRC Certified Firm should be done every 6 to 18 months depending on the traffic.

3) Remove Spots Immediately - Spots that are not immediately removed can turn into permanent ugly stains.

4) Apply Carpet Protection - To keep your carpet cleaner longer, have protector reapplied each time you have your carpet professionally cleaned.

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What does your Vacuum Cleaner Store Look Like?

Posted by John Gregory on Sun, Mar 13, 2011 @ 11:03 AM

What does your vacuum cleaner store look like? You know what clean is. Does your vacuum store have that fresh and clean feeling? Does it smell good? How do you feel when you are there?

Give these questions some thought before you purchase your next vacuum cleaner. Its important to get the right vacuum cleaner for your needs.  You will be vacuuming for a very long time. It is also very important to purchase your next vacuum cleaner from a vacuum store. The right vacuum cleaner store! Theres only one way to choose the right vacuum store. Visit a few of them. you will know when you are at the right one.

Is the store clean?  - You are going to the vacuum store to get a professionals opinion on a product that will be an important tool in helping you to keep your HOME clean. The vacuum store sells CLEAN. You can't really expect to get advice on cleaning your home if the store is not clean. Ask yourself, "What do they know about clean?" Take a good look around. Is there dust on everything? Take a look down. What does the carpet and flooring look like? You know the clean, fresh feeling you want in your home. Does the vacum store have it?

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If you are fortunate enough to live in an area where there are several vacuum stores, visit as many as possible. Most of my customers are fortunate enough to have a lot of choices where to buy a new vacuum cleaner or have theirs serviced. In addition to many Big Box Stores (one of the worst places to purchase a vacuum cleaner) there are more than 10 Vacuum Cleaner stores within a 30 - 45 minute drive. Our store is one of Five Vacuum cleaner stores in a seven mile stretch. Four of thoose stores on the same road!

 

vacuum cleaners albany clifton park delmar troy nyWe encourage customers to stop in all of them. You will know when you are in the right one!

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How Too Choose A Carpet Cleaning Company

Posted by John Gregory on Fri, Mar 11, 2011 @ 09:03 AM

It's time to think about getting your home cleaned (your HOME - not just a house). You need the Carpets Cleaned, The upholstery Cleaned, The tile and grout cleaned.  There are a lot of cleaning companies available.  How do you choose the right one?  Are you just looking for the best price? Or do you want the best quality job at a fair price? In other words, the best value.  This is, after all, your home. It's important to you. It's not just the cleaning of the tile and grout and carpets. It's the whole experience that matters.

Look for a company that cares.  Try to find a company that can provide testimonials.

The following testimonials might be a good indication that the company cares:

"I was amazed at how the floors turned out.  I had been scrubbing them with bleach and a scrub brush on my hands and knees trying to make our grout and tile floor look good, but by the time I got from one side of the floor to the other, the area I started out would already be dirty.Your cleaning service made it look even better than I could make it with my scrubbing, and it stays clean longer and is easier to clean when I need to. I marvel at how much nicer it looks every time I walk in, and how easy it is to keep beautiful.
Your team was great; professional, courteous and fast.
Overall a great experience." - Roberta Capital Vacuums Tile & Grout Cleaning Customer Rensselaer NY

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"I appreciate your response time. David was very kind, efficient and did a great job!" - Kathy Capital Vacuums Carpet Cleaning Customer Albany NY

"Great products, great service and great employees. Everyone I have interacted with has been helpful, friendly and pleasant to work with. I recently had my carpets cleaned. The man who did the work was wonderful. He was friendly, professional and thorough. He worked hard to remove stubborn stains. He agreed my request to clean a couch even though it wasn't part of the original order. I would (and have) recommend Capital Vacuums to everyone." - Roxanne Capital Vacuums Carpet Cleaning Upholstery Cleaning Customer East Greenbush NY

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No Compromise when it comes to your Vacuum Cleaner & Your Home

Posted by John Gregory on Mon, Mar 7, 2011 @ 11:03 AM

I have a friend who writes a blog for the local newspaper. The name of his blog is "The Uncompromised." He writes about people, services and products that he calls "Uncompromised." I read his blog whenever I get a chance and when I think of it. It usually has a positive, inspirational message. I always read it to give myself an edge or as a motivator to do a little more in my business. I always thought about how it relates to the way I run my business but never gave too much thought to the products and services we sell.

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Of course we are always concerned about the quality of our products and services,  I don't think there is another company around that cares as much as we do about customer satisfaction. I just never gave much thought to how much that word relates to the experience we are trying to provide at Capital Vacuums. That is until a customer told me that they would "never compromise" again when it comes to their vacuum cleaner.  

The customer came into our store looking for a specific tool for his vacuum cleaner that had worn out form using it regularly. We didn't have the specific brush in stock but we offered a few other attachments and the option of ordering the exact attachment he was looking for. This was the customers response, " I was always one to purchase a cheap $100 vacuum and replace it with another cheap $100 vacuum. Then about Four years ago my father in law gave us an expensive $1000 vacuum. After using that vacuum for the past four years, I will NEVER COMPROMISE again when it comes to my vacuum cleaner." 

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Wow! Why didn't I think of that!

In the vacuum cleaner business and carpet cleaning business for almost 30 years and never once did I use those two simple words when explaining why someone would use our products and services. We'll leave the details about what uncompromised is to his blog (plus you'll probably know it when you experience it - if you are paying attention), but there are a few areas where most of us would agree there is no room for compromise and one of them is our home.

The quality of your vacuum cleaner is not something you want to compromise. As much as we may or may not want to use it or think about it, you will be using that vacuum cleaner for A Long Time!

Never Compromise, find the right vacuum cleaner for your home and your cleaning habits. 

Look for the Vacuum Cleaner cleaner that;

  1. Cleans well - obviously very important to find the vacuum cleaner that gets the dirt out. Don't Compromise!
  2. Is EASY to use - you can have a vacuum cleaner that cleans well but if you can't figure it out or hate using it, what good is it? There are a lot of easy to use Vacuums available. Don't Compromise!
  3. Lasts a long time - you will be vacuuming for a long time . You should get a vacuum cleaner that is going to last. Instead of having to spend time at the repair shop or shopping for a new vacuum in a year or two. Get a vacuum that will last 10-15-20 years, they are available. Don't Compromise!

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Be sure to find a "No Compromise" vacuum cleaner store. That is where you should get your vacuum cleaner. It might take a little time and a few visits but they do exist. Visit a few of the Vacuum cleaner stores in your area and you'll know if you are in a "No Compromise" store.

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One More Time with The Happy Carpet Cleaning Customers

Posted by John Gregory on Tue, Mar 1, 2011 @ 21:03 PM

Our Customer like to tell us how happy they are with our Carpet Cleaning service.

"I was very happy with our cleaning of our carpets and furniture.  I would definitely use the company again, as well as refer to friends.  The customer service was also ver professional and dedicated to high quality service." - Janice L. Carpet Cleaning Customer Nassau NY
Carpet Cleanin
"It was some time ago that your company did my small carpet cleaning job. But the technician was very efficient and the job was done very well. I would use your company again and thank you!" - Keith B. Carpet Cleaning Customer Clifton Park NY
"Thanks for the courteous service, flexiblity and the fair pricing" - BL Carpet Cleaning Customer Cohoes NY
"I appreciate the personal service" Mike M Carpet Cleaning Customer Scotia NY
"Marty and Dave worked very hard to ensure our satisfaction. They were professional, affable, knowledgeable, courteous and helpful. We will use your services again when needed nbecause we received a very straight forward answer as to the degree of restoration we could expect" - Joe M Ballston Spa Carpet Cleaning Customer

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