The World's Greatest Vacuum Store?


Posted by John Gregory on Thu, Oct 22, 2015 @ 14:10 PM

Let's Go Mets! Free Rally Glasses & Rally Rags While They Last!


 No Purchase Necessary! Stop In!


Special Bonus of One Free Bottle of KickAss Stain Remover when you post a Selfie with your new Glasses!

Topics: oreck albany ny, vacuums, dyson alba ny clifton park saratoga springs glens, Miele Vacuum, pet vacuum, vacuum bags, Oreck Vacuum, miele albany, miele glens falls, dyson vacuum albany saratoga springs glens falls

KICKASS Vacuums Customer Service! We get letters!

Posted by Josh Gregory on Mon, Feb 25, 2013 @ 16:02 PM

Customer service is our specialty!  The following is a letter from a customer who wanted to share his experience at Capital Vacuums...

photo (95) resized 600

It reads:

"I want to take a moment and bring to your attention the wonderful service two of your employees recently provided my wife and me.  These folks are Rocco Urso and Brian Zinzer.  I hear you advertising on AM radion 1300 often, and I have visited your store several times in the past for vacuum bags.  The person who is regularly scheduled there is always very pleasant and courteous, and provides quick and efficient service.

On this visit I was in need of numerous replacement parts for an old Dirt Devil canister vacuum.  I needed hose, wands, brushes, and a couple of other attachments.

We were greeted by Rocco.  He was very friendly and when I showed him what I needed, he did not try to seel me a new (uneeded at this point) vacuum but got to work matching the stuff I had brought in.  He explained he was filling in and did not know exactly what they had on hand.  He then called out Brianand he too immediatly began to help us.

Over the next 45 minutes, and with several other customers coming in, these folks put together the items we needed.  Lastly, when it came time to pay I was very pleased with the reasonable price.

We wanted to thank them formally and let you know the outstanding quality and customer service these men provided.  There are far too few businesses today that have these types of employees, or more importantly, allow them rto perform in this outstanding manner, meeting the needs of the customer without focusing on a hard sell.  Your approach is what keeps customers coming back, time and time again, whether for parts, service, or a brand new product.

Please recognize their service and convey our thanks to them.  Feel free to share this letter with anyone you wish."


Topics: Albany Vacuum Cleaner, Vacuum repair glens falls, Vacuum bags albany ny, oreck albany ny